Privacy Policy

Information We Collect

The information we gather falls into several categories, each serving specific purposes in delivering your educational experience. Some data you provide directly when setting up your profile or enrolling in courses. Other information gets collected automatically as you navigate through lessons and interact with our platform.

Account and Profile Information

When you register for an account, we ask for basic details that help us create your learner profile. This includes your name, email address, and password—the essentials needed to identify you and secure your account. You might also choose to add optional information like your photo, biography, educational background, or professional interests, which helps personalize your learning experience and allows instructors to better understand their students.

Learning Activity Data

As you progress through courses, we track your educational journey. This means recording which videos you've watched, assignments you've completed, quiz scores, discussion posts, and overall course progress. We also collect any content you create or submit—essays, projects, peer reviews, forum contributions, and feedback you provide about courses or instructors.

Usage and Technical Information

Our systems automatically gather technical details about how you access and use the platform. This includes your IP address, browser type, device information, operating system, and general location data derived from your IP. We also track page views, clickstream data, time spent on different sections, and the path you take through our educational content—all helping us understand how people actually use the platform and where we can make improvements.

Use of Your Information

The data we collect serves multiple purposes, all centered around delivering and improving your educational experience. We don't collect information just for the sake of having it—every piece serves a specific function in operating our platform and supporting your learning goals.

Beyond individual account management, aggregated and anonymized data helps us analyze platform performance, understand learning patterns, identify popular topics, and make strategic decisions about content development. We also use information to prevent fraud, enforce our terms of service, protect user safety, and comply with legal obligations.

Data Collected Through External Tools

Our platform integrates various third-party services that enhance functionality and improve your learning experience. These external tools collect their own data according to their respective privacy policies, though we carefully select partners who meet our standards for data protection.

Analytics and Performance Monitoring

We use analytics services to understand how people interact with our platform—which pages load slowly, where users encounter difficulties, and which features get used most frequently. These tools collect information about your browsing behavior, device characteristics, and general usage patterns. The insights help us identify technical issues, measure feature adoption, and prioritize development efforts based on actual user needs rather than assumptions.

Video and Content Delivery

Educational videos get hosted through specialized content delivery networks that ensure smooth playback regardless of your location or device. These services track viewing metrics like playback duration, pause points, and video quality settings. This data helps us optimize video delivery, understand engagement levels, and identify which content formats work best for different types of learners.

Communication and Support Tools

When you contact our support team or participate in live sessions, we may use third-party communication platforms. These services process your messages, store conversation history, and sometimes analyze interactions to improve response quality. Chat features, email systems, and customer support platforms all operate through external providers who have access to the information you share during those interactions.

Data Security and Privacy

Protecting your information is something we take seriously—not just as a legal obligation, but as a fundamental responsibility. We've put in place multiple layers of security measures designed to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.

Our technical safeguards include encryption of data in transit and at rest, secure server infrastructure with regular security updates, access controls that limit who can view sensitive information, and monitoring systems that detect suspicious activity. We conduct regular security assessments, maintain backup systems to prevent data loss, and have incident response procedures ready if something goes wrong.

But security isn't just about technology—it's also about people and processes. Our team receives training on data protection best practices, and we limit data access to only those employees who genuinely need it to perform their jobs. We also require our third-party service providers to maintain appropriate security measures and sign agreements protecting your information.

Your Privacy Rights and Choices

You maintain certain rights regarding your personal information. You can access your account data at any time through your profile settings, request corrections to inaccurate information, or ask us to delete your account and associated data—though we may need to retain some information for legal or operational reasons. You can also control communication preferences, deciding which emails you receive and how we contact you about courses or platform updates.

Data Retention and Deletion

We don't keep your information forever. Learning data typically gets retained as long as your account remains active, plus a reasonable period afterward to allow account recovery if you change your mind. Some information must be kept longer to comply with legal requirements, resolve disputes, or maintain business records—but we delete or anonymize data once it's no longer needed for legitimate purposes.

Updates to Our Privacy Policy

Privacy practices evolve as technology changes, regulations get updated, and we introduce new features. When we modify this policy, we'll post the updated version with a new effective date. For significant changes that materially affect how we handle your information, we'll provide more prominent notice—potentially through email or a notification when you log in. We encourage you to review this policy periodically so you stay informed about how we're protecting your data.

Additional Policies

Certain users or situations may be subject to additional terms beyond this general privacy policy. For instance, if you're under 18 and using our platform, special protections apply regarding what information we can collect and how we can use it. Enterprise or institutional accounts may have separate agreements governing data handling for their users. Specific programs or partnerships might also involve supplementary privacy provisions that apply alongside this policy.